dewalive apk Platform Privacy Notice
This page describes what we collect when you use dewalive apk and how we keep that data protected. We take privacy seriously because your account information—email, phone, payment details, and identity documents—forms the backbone of our verification and withdrawal systems. Our approach is transparent: we tell you exactly what we gather, why we need it, and who may access it.
When you sign up on dewalive apk, we ask for your email, full name, date of birth, phone number, government ID (for KYC verification), and address proof. We also collect information about your betting activity, deposits, withdrawals, and device details (IP address, browser type, operating system). This data helps us detect fraud, comply with anti-money-laundering regulations, and improve your experience on the platform.
Our servers may sit outside your jurisdiction—some infrastructure is hosted in regional data centres across Southeast Asia. Data transfers are encrypted in transit using TLS 1.3. We do not sell your personal information to marketing companies or data brokers. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), regulatory bodies if legally required, and our own support and compliance teams.
What We Collect on dewalive apk
Account signup data: We collect your email address, full name, date of birth, phone number, and password (hashed, never stored in plaintext). During KYC verification, you upload a government-issued ID (passport, national ID, or driver's license), proof of address (utility bill, rental agreement, or bank statement), and a selfie holding your ID. These documents are scanned for authenticity and cross-checked against your signup details. We retain these documents for seven years to comply with anti-money-laundering recordkeeping rules.
Betting and payment data: We log every bet you place (match, odds, stake, result, settlement time), every deposit (amount, method, timestamp), and every withdrawal request (amount, destination account, status). We also record your account login history, including IP addresses and timestamps. This helps us detect unusual activity (e.g., login from Jakarta followed by a withdrawal attempt from Bandung within minutes) and flag potential fraud or account compromise.
Device and usage data: When you use the dewalive apk app or website, we collect your device type (Android, iOS, or web browser), operating system version, app version, IP address, and referring URL. We track which pages you visit, how long you stay, and which features you use most (live casino vs. sportsbook vs. esports). This helps us optimize performance and identify technical issues.
Communications: When you contact our support team via email, chat, or phone, we keep records of those conversations—including the content and resolution. We use these records to improve customer service and train staff. We may also send you transactional emails (deposit confirmations, withdrawal alerts, password resets) and occasional platform updates. You can opt out of non-transactional emails in your Account Settings under "Notification Preferences."
Third-party data: We do not deliberately collect data about you from third parties. However, payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may provide us with limited information (e.g., transaction status) to settle your deposits and withdrawals. We use this information only to complete those transactions and reconcile your account balance.
Your Rights and Our Commitments on dewalive apk
Data access and portability: You have the right to request a complete copy of the data we hold about you on dewalive apk. Email our privacy team with your account username and request, and we will send you a CSV export within 14 days containing all your personal data (name, email, phone, account history, etc.). You can also port this data to another service if needed.
Correction and deletion: If your name, email, or phone number is incorrect, you can update it directly in your Account Settings on dewalive apk. If you request full account deletion, we will anonymize your personal data (remove name, email, phone, ID documents) but retain a pseudonymized betting history for compliance purposes. We cannot delete data subject to legal holds or ongoing investigations.
Data retention: We keep your account data for as long as your account is active, plus seven years after closure (to comply with anti-money-laundering and tax regulations). KYC documents (ID, address proof) are retained for seven years. Betting and payment records are retained indefinitely for audit and dispute-resolution purposes. Session logs and cookies are deleted after 90 days of inactivity.
Security practices: We encrypt all data in transit using TLS 1.3. Passwords are hashed using bcrypt with a salt. Our databases are firewalled and backed up daily. We conduct annual security audits and penetration testing. We require staff to sign confidentiality agreements and limit access to personal data on a need-to-know basis. If we discover a data breach affecting dewalive apk account holders, we will notify you within 72 hours and explain what information was exposed and what steps we are taking to remediate.
Children and minors: dewalive apk is not available to anyone under the age of majority in their jurisdiction. During signup, we ask you to confirm your age. If we discover an underage user, we will immediately close their account and return any funds to the payment method used for deposit.
Contact for privacy concerns: If you have questions about this privacy notice, believe your data has been misused, or wish to exercise any of your rights above, contact our privacy team at [email protected] or via the "Privacy Request" form in your Account Settings. We will respond within 14 days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.
Policy updates: We may update this privacy notice from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of any material changes via email or a prominent banner on dewalive apk. Continued use of the platform constitutes acceptance of the updated policy.